COLLECTION STRATEGIES AND COMPLIANCE IN THE COVID-19 ERA

Recorded May 28th, 2020 2:00 pm ET

Previously Recorded: Thursday, May 28th, 2020 2:00 pm ET

Program Level: Intermediate: Building on Student Financial Services Experience

Program Prerequisites: None

Presenters: Mike Cantrell, President of Solutions by Text; Rozanne Anderson, Vice President and Chief Compliance Officer at Ontario System

Even before the COVID-19 era began, keeping up with regulations and compliance in the student accounts office has been a challenge. On top of the due diligence expected in communication compliance, today’s Gen Z students demand technology that keeps pace with other competing schools and the latest trends. At stake for your department: improved efficiency, streamlined collections processes, improved engagement and retention, and increased graduation rates. Join us in this session as we hear from two industry experts on leveraging mobile technology to improve student engagement while remaining compliant. Learn how to get your department/campus out of defensive mode when it comes to collections.